Training for HR and line managers
Managing Disciplinary and Grievance Procedures
Imagine you have found the courage to raise a grievance. You are anxious, exposed, unsure if you will be believed. How that process is handled next will shape how you feel about your employer for years.
Managing disciplinaries and grievances properly, lawfully, and with a trauma-informed approach is a genuine skill. Most managers and HR teams are left to navigate it without ever having been taught it.
Or call us on 01709 460500The stakes
Get this wrong, and the damage runs deep.
Somewhere in your organisation, someone is about to raise a grievance, or already has. They are anxious, exposed, and unsure whether they will be believed. What happens next shapes how they feel about your organisation for years, and it determines whether the process holds up if it is ever challenged.
Handled badly
Trust breaks down, processes escalate to tribunal, and the person who found the courage to speak up is re-traumatised by the very process meant to protect them.
Handled well
Issues get resolved, the organisation is protected, and trust in the process, and in you, holds.
What it covers
The themes this course is built around.
The ACAS Code of Practice
Following it correctly, and knowing where organisations most often go wrong.
Record keeping and note taking
Documentation that stands up to scrutiny if a case is ever challenged.
The Employment Rights Act
What it now means in practice for how disciplinary and grievance procedures are run.
Appropriate lines of questioning
Asking the right questions, in the right way, to get to a fair outcome.
Handling AI-written grievances
A contemporary challenge most training ignores. We cover how to wade through the volume and length that AI-assisted grievances often bring, and get to the actual problem underneath.
A trauma-informed approach throughout
Balancing fairness, legal compliance, and genuine care for the people involved, at every stage of the process.
Who it’s for
Built for HR professionals and line managers alike.
The content is the same course, but what each group takes from it is tailored to their role.
HR professionals
A structured, legally sound framework for advising on and running processes that hold up to scrutiny, however complex the case.
Line managers
The confidence to run a fair process and hold a difficult conversation well, without needing to be an employment lawyer.
Delivery and format
A focused day, delivered live, always.
A full day, flexed to fit
Duration flexes depending on the depth your organisation needs, typically a full day.
Facilitator-led, always
Discussion-based, scenario-led, with contextual case studies and group debate. Never a slide deck read aloud to a passive room.
Rooted in the neuroscience of learning
Built around how adults actually retain and apply new understanding, not just how they sit through a session.
Delivered your way
Face-to-face at your premises, live virtual via MS Teams or Zoom, or as a public, open-enrolment course. Tailored to your organisation's needs.
Included, at no extra cost
Evidence of learning, not just a certificate of attendance.
Pre- and post-delivery impact assessments
Measuring the shift in confidence and understanding this course creates.
A full Learning Solution Impact Report
Statistical evidence of what changed, included free of charge.
Our credentials
Delivered by a genuine specialist, not a generalist trainer.
- A trauma-informed practitioner, trained by Victim Focus, a leading CPD-accredited UK provider.
- Supervision-trained by the British Psychological Society.
- CIPD qualified at Level 7 in Human Resource Management.
- Mental Health First Aid and IOSH Managing Safely trained.
- Elements of this learning have been delivered to over 30,000 professionals, including police and social workers, as part of Violence Against Women and Girls (VAWG) strategies.
- Experience delivering training in Ofsted-regulated environments.
We’ve worked with Chloe for several years now and she recently did a great job at delivering a training session for our organisation. I would definitely recommend Chloe, she is a brilliant HR consultant.
Tom Armes, Glass Technology Services
Expert, trauma-informed training doesn’t have to cost the earth.
This course works out from as little as £200 per manager, and includes pre- and post-delivery impact assessments and a full Learning Solution Impact Report at no extra cost. Every engagement is tailored to your organisation, so the right way to find your number is a quick conversation.
Get in touch
Enquire about this course
Tell us about your organisation and we will come back to you within one working day.
Someone in your organisation is about to raise a grievance.
Let’s make sure the people handling it are ready. Book a call, send us an email, or pick up the phone. There is no obligation, and no sales script.